Customer Help Center
Need to get in touch with Primus? We're here to help!
picture of a Primus customer service  rep.
The business you knew as Primus is now presented as part of the Birch family. Primus has been part of the Birch family since April 2016. We still offer the same quality service on which you have come to rely; moreover, to improve our quality of service to you we have recently integrated our billing systems making it easier for you to get the support you need.
Residential Customer Care
Having trouble finding what you need or have questions about your service? Contact us today!
1-888-772-4724
Business Customer Support
Contact Customer Support for questions regarding your business account. We're here to help!
1-866-385-3360
Billing & Payments
To assist you with your new Birch bill, you can visit the Understanding Your Bill page:
www.birch.com/support/billing/understanding-your-bill
To re-enroll for automatic payments and to access your account on-line visit the My Account page and register your account:
http://myaccount.birch.com/login/register