Customer Help Center
Need to get in touch with Primus? We're here to help!
picture of a Primus customer service  rep.
In the coming days some of our services will be provided under a new name. The business you knew as Primus will now be presented as part of the Birch family. Primus has been part of the Birch family since April 2016. We still offer the same quality service on which you have come to rely; moreover, to improve our quality of service to you we have recently integrated our billing systems making it easier for you to get the support you need.
Residential Customer Care
Having trouble finding what you need or have questions about your service? Contact us today!
7 or fewer digit account numbers 1-888-877-4687
8 digit account numbers 1-800-393-3000
Business Customer Support
Contact Customer Support for questions regarding your business account. We're here to help!
Business Support 1-866-385-3360
Billing & Payments
For customers with 7 or fewer digit Primus account numbers, your Primus bill will become a Birch bill as of October 31, 2017.
To assist you with your new Birch bill, you can visit the Understanding Your Bill page:

To access your account on-line visit the My Account page and register your account:

For customers with 8 digit Primus account numbers, your billing will not change at this time, and you can continue to view invoices, pay your bill, manage your account online and more as you do currently:
Online Billing - 8 digit account number (e-Pay)